IT Service Week 2019

#ITSW19

Superhero Tools & Agenda

IT Service Week took place between 2-6 December!
Below you’ll find the week’s activities, competitions and resources, all designed to help service desks take stock of all their great achievements, pat themselves on the back and have some fun with their super colleagues!

	SUPERHERO ACTIVITIES AGENDA: Each day during ITSW19 there were celebratory and promotional activities to take part and have fun in! Including competitions and themes of the day. You could pick and choose which days and activities to take part in.	SERVICE IMPROVEMENT ACTIVITIES AGENDA: Each day during ITSW19 there were new service desk insight and resources made available to support service desks in their improvement journeys.
MON 2ND	Marvelous Monday • DECORATE YOUR LAIR! Is your office the new BatCave? Is HQ Stark Tower? Is the service desk your Fortress of Solitude? There’s no right or wrong way to decorate your environment this ITSW, but whatever you do, make sure you take photos and use the #ITSW19 because ‘Best Decorated Lair’ wins a prize!	Metrics Monday Mighty Morphin Super Metrics Blog & resources
TUES 3RD	Transformation Tuesday • FANCY DRESS COMPETITION! Superheroes, supervillains, superhumans – anything goes! Whoever you are, the best team fancy dress photo wins a prize! So make sure you take lots of pictures and post with #ITSW19 • VIDEO COMPETITION While you’re in character, send us a video of your team in action! Maybe you’re fighting off an evil cyber-attack, maybe you’re rescuing a customer in distress, maybe it’s just a great ‘boomerang’ video – tag SDI and include #ITSW19. The best video wins a prize!	Training Tuesday Tech Titans’ Training Blog & resources
WEDS 4TH	Wonder Wednesday • YOU’RE ALL WONDERFUL! Wonder Wednesday is about promoting yourselves and your own team’s achievements. Encourage your team members to share their triumphs, successes, qualifications, any wonderful things they have achieved this year! And what are the goals for next year? Use #ITSW19 and tag SDI !	Ways of Working Wednesday Dare-DevOps Blog & resources
THURS 5TH	Thankful Thursday • WITH GREAT SERVICE, COMES GREAT RESPONSIBILITY Encourage your customers to shout about the great customer service they have received from the service desk. We want to share these too so make sure you #ITSW19 and tag SDI in every post.	Thoughtful Thursday: CX Strategy Kryptonite Defeating CX Strategy Blog & resources
FRI 6TH	Fantastic Friday • FLAME ON! Superheroes need to keep their strength up, and you know what that means… Super -Cake ! The best superhero- decorated cakes and treats win! Share your creations with #ITSW19	Unstoppable Force Friday Blog & RESOUCES INCLUDING the New Benchmarking Report!

SUPER POSTERS!

Could you be this year’s Top Service Desk ITSW19 or Top Analyst ITSW19 ? Get promoting yourselves by sharing the ITSW19 survey link with your customers and users. Print off these posters, write and draw your names in the spaces provided and stick them up around the office, I mean…bat cave !

Remember to #ITSW19 @sdi_institute so we can see and share them!

SUPER MASKS!

To help you stay in superhero character, print off these ITSW masks and defeat the evil colleague who uses up the last bit of milk!
Remember to #ITSW19 @sdi_institute so we can see and share them!

SUPERHERO ITSW19 AWARDS

Share the below survey link with all of your customers/end users, the survey is now live and collecting votes so get sharing now! Winners will be announced week commencing 9th December. Voting closes 5pm 6th December.
surveymonkey.co.uk/r/DQYRR7J

To help you share the survey link, you can use the below image in your email signatures and hyperlink it to the survey url above

IT Service Week 2019, in partnership with:

ITSW19 Coffee Break!

Download, print and complete the ITSW19 Wordsearch, first to post a photo of their finished wordsearch with the #ITSW19 wins!

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