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SUPERHERO ACTIVITIES AGENDA: Each day during ITSW19 there were celebratory and promotional activities to take part and have fun in! Including competitions and themes of the day. You could pick and choose which days and activities to take part in.
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SERVICE IMPROVEMENT ACTIVITIES AGENDA: Each day during ITSW19 there were new service desk insight and resources made available to support service desks in their improvement journeys.
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MON 2ND
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Marvelous Monday • DECORATE YOUR LAIR! Is your office the new BatCave? Is HQ Stark Tower? Is the service desk your Fortress of Solitude? There’s no right or wrong way to decorate your environment this ITSW, but whatever you do, make sure you take photos and use the #ITSW19 because ‘Best Decorated Lair’ wins a prize!
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Metrics Monday
Mighty Morphin Super Metrics Blog & resources
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TUES 3RD
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Transformation Tuesday • FANCY DRESS COMPETITION! Superheroes, supervillains, superhumans – anything goes! Whoever you are, the best team fancy dress photo wins a prize! So make sure you take lots of pictures and post with #ITSW19 • VIDEO COMPETITION While you’re in character, send us a video of your team in action! Maybe you’re fighting off an evil cyber-attack, maybe you’re rescuing a customer in distress, maybe it’s just a great ‘boomerang’ video – tag SDI and include #ITSW19. The best video wins a prize!
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Training Tuesday
Tech Titans’ Training Blog & resources
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WEDS 4TH
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Wonder Wednesday • YOU’RE ALL WONDERFUL! Wonder Wednesday is about promoting yourselves and your own team’s achievements. Encourage your team members to share their triumphs, successes, qualifications, any wonderful things they have achieved this year! And what are the goals for next year? Use #ITSW19 and tag SDI !
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Ways of Working Wednesday
Dare-DevOps Blog & resources
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THURS 5TH
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Thankful Thursday • WITH GREAT SERVICE, COMES GREAT RESPONSIBILITY Encourage your customers to shout about the great customer service they have received from the service desk. We want to share these too so make sure you #ITSW19 and tag SDI in every post.
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Thoughtful Thursday: CX Strategy
Kryptonite Defeating CX Strategy Blog & resources
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FRI 6TH
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Fantastic Friday • FLAME ON! Superheroes need to keep their strength up, and you know what that means… Super -Cake ! The best superhero- decorated cakes and treats win! Share your creations with #ITSW19
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Unstoppable Force Friday Blog & RESOUCES INCLUDING the New Benchmarking Report!
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