Webinar: The Smart 24/7 Service Desk

SDI18DXB speaker Hussam Harakeh, IT Service Desk Lead at King Abdullah University of Science and Technology (KAUST) presented ‘The Smart 24/7 Service Desk’.

A 24/7 Service Desk has many challenges and exciting opportunities for efficiency gains via new technology adoption, smart work methods and constant refinement. Hussam joined us to share his expertise on strategies to increase staff moral, achieve higher throughput capacity, automated KPI measurement and reporting schedules and work-space modifications.
A 24/7 Center has many challenges and exciting opportunities for efficiency gains via new technology adoption, smart work methods and constant refinement.

Hussam leads a team of over 24 IT Service Desk Agents and Analysts at KAUST, the forefront research university in the greater Middle East region.

Find the video recording of the webinar below: