Webinar: Service Desk Metrics: What and how to measure to gain the most value

Metrics can be the key to service improvement, but service desks may not know which metrics are the most useful to measure, or what to do with them once they are measured.

In this webinar, SDI’s Matt Greening and Scarlett Bayes discuss how best to measure metrics for the service desk, and how to get the most value out of them. Sponsored by Zendesk.