With the levels of self-service provided by the likes of Amazon, ASOS, and Zappos, service desks are under mounting pressures to match their service levels, despite having fewer resources. In fact, SDI research shows that a whopping 64% of service desk professionals keenly recognize this pressure and are ready to respond.
Yet in an industry where technology is developing at a rapid pace, many service desks struggle to do self-service well. However, unlocking the potential of this technology can greatly increase service desk efficiency and customer experience.
Watch this on-demand webinar to discover how self-service has been successfully used by real organisations to improve customer satisfaction as well as drive efficiency of the service desk. SDI’s Industry Analyst, Scarlett Bayes, is joined by Helen Heyns from Vivantio, who shared real customer stories and her industry expertise.
Watch the recording to pick up practical tips and fresh ideas to help you plan your own self-service strategy.
From this webinar, you will learn: