Webinar: Affordable Benchmarks for Service Desks, with Jeff Rumburg

Creating Affordable Benchmarks for Service Desks

Personalised Benchmarks cost too much. That’s right… they’re simply too expensive! That’s why SDI and MetricNet have joined forces. Together, SDI and MetricNet believe that benchmarks are an indispensable tool that should be affordable to all managers.

In this webinar we spoke with Jeff Rumburg, Managing Partner at MetricNet, to talk about what you need to know about benchmarking your operation with data from like-minded service desks.

Jeff shares his expert insight into how SDI and MetricNet:

* Gather benchmark data on service desks around the world
* Use innovative techniques to gain fast, accurate service desk benchmarks with a minimum of time and effort
* Develop detailed peer group benchmarks to compare our performance to others in your vertical market

…and much more!

Watch the recording of this webinar below:

Want to speak to Jeff directly? Book a free 30 minute telephone call to find out if peer group benchmarking is right for your service desk.


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