Virtual Event: Service Desk Automation, April 2021
At this event, our speakers shared how they have planned, implemented and rolled out automation for their company’s IT service, the benefits and the pitfalls.
Watch the live sessions here!
Capgemini’s Service Desk Automation Journey
The First Steps to an Automated Tomorrow
Siddharth Chaturvedi, Capgemini
Sumit De, TOPdesk
Enhancing the Customer Experience Through Automation
Adopting Automation for Efficiency & End-User Experience
Jorge Ruiz, Automation Anywhere
Johnathan Whan, Real Chemistry
Take Care of What's Important- Automate the Rest
Citizen Development – is it really for the people?
Elliot Bath, Matrix IT
Laura J Robertson, First Derivatives
Stop Being Swamped With Work You Should Not Be Doing
Delivering Service Fulfillment With Automation
Patrick Bolger, Hornbill
Greg Charman, Kelverion
Robotic Process Automation Transformation- Case Study
Putting Your Users at the Center Using Automation & Experience
