Virtual Event: Enterprise Service Management Software Live Demo Day, Sept 2021

Enterprise Service Management (ESM) aims to provide great customer and employee experiences, while improving efficiency and quality, across the business’s service functions.

Finding the right technology to support this evolving way of working is increasingly important for ITSM teams. Software which supports incident requests, change management, self-service, process automation and knowledge management needs to translate across all the service teams seamlessly.

This event focused on the considerations required for successful ITSM tool selection with ESM adoption. Our software experts provided ESM applicable demonstrations and participated in live Q&A’s to answer all your questions about getting your tool selection right and working successfully as an Enterprise Service.

Watch the live sessions here:

Collaborate Across Departments To Deliver Service Excellence

Microfocus SMAX: ESM Technology That Extends The Value of ITSM

Jack Williams, Account Manager,

TOPdesk

Eileen O’Mahony, General Manager,

WM Promus

Enterprise Service Management: The best opportunity for IT, since IT

Gaining the AI edge in Service Management

Steve Boardman, Product Specialist & Patrick Bolger, Chief Evangelist, Hornbill

Dennis Wahome, Solutions Engineer, Freshworks

ESM in the New Normal

Q&A Panel 1: Ask our software experts for ESM adoption tips!

David Bullivant, Business Consultant, Sunrise Software

TOPdesk, Freshworks and WM Promus

Beyond IT: Extending Alemba Service Manager To The Whole Business

Extend your Workflows beyond IT- throughout the organisation

Laurence Scott-Mackay and James Speight, Alemba

Tom Petley, ITSM Specialist, HaloITSM

Q&A Panel 2: Ask our software experts for ESM adoption tips!

Alemba, HaloITSM, Hornbill and Sunrise Software

With thanks to our event sponsors:

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