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Watch this free event to discover how IT can increase positive perceptions of their team within their organisation and why moving away from service level agreements to experience level agreements improves employee experiences.
Often defined differently, XLAs ultimately measure employee experience with IT services and technology. Unlike SLAs which measure raw IT productivity and efficiency metrics, XLAs incorporate employee sentiment and adapt a customer experience playbook for employees. In this event, we brought together some of the world’s most eminent minds on the XLA.
