An ITSM tool is vital to the modern service desk. Choosing how the tool is provided can be equally imperative to an organisation. Software as a Service (SaaS) has seen an increase in popularity and demand since its development 10 years ago. However, on-premise solutions are still used by a large proportion of service desks. This report aims to identify the realities and preconceptions of both cloud/SaaS/hybrid and on-premise solutions.
Download this report to find out about the benefits and challenges associated with both Saas and On-Premise solutions.