The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 steps which are key for providing brilliant service. Of the 10 steps, step 3 focuses on reviewing and refining existing IT processes.
Processes are the foundation of any service desk. Which is why, poorly implemented or designed processes can cause a multitude of problems. There are a variety of reasons that a process can become problematic; it may be due to changes within the organization, such as within the team or the technology used, or simply that the processes are not regularly review, and so have become ineffective over time.
This report will identify and explain how to review your processes, and ensure they are at their most efficient and provide the most business value.
Note: The file may go straight into your downloads folder