Virtual Event: Predictive Analysis & Process Automation, August 2022

Predictive Analysis & Process Automation –

Virtual Event (on-demand)

Embrace the latest technology to streamline your service delivery! 

Watch this virtual event on-demand to learn how to ensure your service derives the maximum value from data, analytics, and process automation!

The recorded sessions from this ‘Predictive Analysis & Process Automation’ virtual event will take you on a journey from strategies for automation, and innovations in technology, to hands-on practical advice to help you achieve your automation goals.

Watch the sessions on our SDI BrightTalk channel:

Jeff Rumburg, CEO & Managing Partner, MetricNet LLC

Process Automation Wins for IT and Service Desks

Ben Scavuzzo, Team Lead of Services Canada, TOPdesk

Advanced, intelligent, automated service management made simple

Eileen O’Mahony, General Manager, WM Promus

The Service Desk As An AI Factory

Mauricio Corona, Chairman BPGurus & GESEDIG, Chief Transformation Officer at SDI

Predictive Analytics and Machine Learning tools are developing quickly

Duncan Watkins, Senior Consultant, Forrester

Proactive IT: How To Prevent Tickets

Kelly Calver & John Boardman, Softcat speak to John Cairns, Nexthink

An Orchestration Success Story With Glen Dimplex

Aaron McIvor, Group IT Service Delivery Manager, Glen Dimplex & Rithik Chandran, Senior Customer Success Manager, Freshworks

Automating New Joiners at the Global ServiceDesk

Richard Josey, Lead ITSM Solution Architect, AFJ Solutions