In order to demonstrate continual service excellence, service desks need to formally document business requirements in a service level agreement (SLA.) Because SLAs are so important to a successful service, we have produced this free template as a guide to creating an effective SLA.
In this template, we give you examples of service levels but they shouldn’t be regarded as standard; every company’s SLA requirements are different and consequently, every SLA is different. The examples are intended for guidance only to help you create your own unique SLA which will be driven by your company’s unique needs.
Whilst every SLA will be different, in general you should consider including the following:
Download the template to start creating your own SLA today!
Note: The file may go straight to your downloads folder