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Between March and April 2018, the Digital Transformation survey was sent to a wide variety of service desk professionals, from both public and private sector service desks and a large range of organisation sizes.
Digital Transformation is a very broad term, and there is a vast amount of information available surrounding it. However, the problem has arisen where there is no clear definition of Digital Transformation; there is a lot speculation of what it means as a concept. SDI defines Digital Transformation as the term given to the implementation of catalytic technologies, frameworks, and methodologies designed to improve efficiency, productivity, and customer experience.