Best Practice and Benchmarking for Service Desk Excellence –

Virtual Event (on-demand)

Attention all IT service operation managers! Are you ready to take your service desk to new heights of excellence? Look no further than our virtual event on benchmarking best practices!

Watch this virtual event on-demand for insight into the latest tools, techniques, and strategies to drive service desk excellence through best practice and benchmarking.

Watch the sessions on our SDI BrightTalk channel:

Anthony Collings, Head of Service Desk, Experian

Optimising IT Services with IT Experience Benchmarking  Data

Sakari Kyrö, ITXM Lead, HappySignals

Using Benchmarks to Drive Team Performance

Delighting Customers by Delivering Best Practice, World Class Superstar Service!

Patrycja Sobera, Global Vice President | Digital Workplace Solutions Delivery, Vera Faludi, Service Desk Director EMEA & Mariana De Leon, Director of Knowledge Function Services, Unisys

Experience M.A.G.I.C. with your team!

Maintaining a 5 Star Accredited Service Desk and driving efficiency, continual service improvement and client satisfaction

Reflections On A Year Of Benchmarking

From good to great: Leverage benchmarking to drive service desk excellence