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With developing technologies such as Artificial Intelligence and Virtual Assistants, as well as rising rates of self-help and self-service, the near future of the service desk is set to transform. Service desk professionals will see their job roles shift, as time-consuming, basic tasks become automated. This report will highlight the thoughts and predictions of those that will be most affected by these advances; the service desk professionals themselves.
Download this report to find out more about developing technologies and automation, and the possible effects on the required skillset of a service desk professional.
