Thanking Our Country’s Frontline Support Teams

SDI salutes our Frontline Services for looking after our Country

Over the last few weeks, it’s been incredible to see how IT teams have pulled out all of the stops to deliver for customers and colleagues, especially for our frontline services.

Whether you are working from home, still going in to the office, doing late nights or overtime, everyone in IT support has been giving it everything they’ve got to ensure the IT works exactly how people need it when they need it most. It’s overwhelming that so many have been working around the clock to enable hundreds of thousands of people to continue working in these unprecedented time.

SDI would particularly like to give a massive heartfelt ‘thank you’ to our frontline service desk and IT teams. We salute you!


FREE Service Desk Analyst Training Courses

As a thank you exclusively for frontline service desk teams, SDI is offering 10 free, virtual Service Desk Analyst Training Courses, between April – December 2020.

SDI’s popular SDA courses provide the essential skills and knowledge for analysts to deliver customer service and support excellence. Covering three days of learning, analysts will fully explore the modules covered in SDI’s professional standard for Service Desk Analysts. This is a globally recognised training course with a qualification which is kindly being donated to everyone taking these courses by our examiner’s PeopleCert (who also run the ITIL4 exams).

Each virtual course is delivered in an engaging online classroom environment by one of SDI’s brilliant trainers.

Click the button to request to be contacted about using a free SDA training course for you or your team members:


FREE ‘Ask The Experts’ Service Improvement Hours

SDI is making available 50 hours of free ‘Ask the Experts hours exclusively to frontline service desks between now and the end of the year.

SDI’s Ask The Experts’ service allows IT Service Operations and Service Management professionals to directly engage with specific subject-matter experts quickly and easily over the telephone or online conferencing software. SDI’s experts are on hand any time to give you guidance on how to solve the ITSM challenges you’re facing or for advice on how to kick start improvement initiatives. Whatever you need support with, we can help you through it.

The service is ideal if your organisation has limited time and resource to sign-off on a traditional consultancy projects, but is still in need of help, advice or assistance.

Click the button to request to be contacted about to accessing some of the free frontline ‘Ask the Experts’ hours:


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