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Service transformation should now be embedded in the ethos and DNA of every organisation that wants to succeed and remain relevant in the ever-changing world of IT. It’s no longer sufficient for IT to deliver just efficiency and reliability; technology has become the centerpiece of most digital transformations.
IT has become the enabler, delivering technology-enabled innovation to stakeholders and serving customers from their perspective. In order to keep themselves engaged with the business and to deliver value, service desk and support teams must constantly evolve.
This award will recognise commitment and passion for service transformation that truly benefits customers, and how agile service teams support the rapid transformation of their business and its customers.
This category is open to the service desk and support teams that serve internal or external customers in any organisation, industry, or location to achieve their business goals; whether it’s for a small number of specialists or thousands of customers in a wide geographical area.
Service Transformation Of The Year 2023 will be awarded to the most outstanding transformation or improvement project. The determination will be made based on the holistic value created through service transformation, not just for the adoption of technology alone.
The judges are looking for you to demonstrate an understanding of your customer’s needs. They want to see how you transformed or improved your services or systems, how they are delivered, and the customer experience. You may have supported your organisation through digital or technology transformation, it may be a project based on improvement for customers.
Entrants will show a clearly defined path taken from inception to completion that has delivered a transformation in line with business needs. You’ll be able to demonstrate how your team enabled change on a significant scale, internally or externally, and you should provide quantitative evidence wherever appropriate to support your submission.