About the Award
This award is open to IT service and support teams that deliver the highest levels of customer excellence and service to each and every customer.
A well-defined customer excellence strategy considers all aspects of the customer needs and wants; the journey, accessibility, helpfulness, relationships, communication, resolutions and results. The customer excellence strategy should be intrinsically linked to continual service improvement.
Does your service desk offer your customers a truly inspiring and satisfying experience? Do you make a real difference to the every day lives of your customers – external or internal?