What the Judges Look For
The judges are looking for a service desk or support analyst who, through their quality and professionalism, stands out in their organisation as a high performer.
Entrants will need to show a passion for delivering a brilliant customer experience with a focus on quality, a commitment to teamwork and a drive for continual personal improvement.
Entrants for this category shouldn’t be in a team leader role. For more details on how to enter for the Service Desk Team Leader category, please go here.