Download 'Where Are We Still Going Wrong With Self-Service?'
SDI Members receive essential service desk insight reports and research every month. This member exclusive content promotes service improvement, provides support with alignment to best practice, offers advice and guidance and aims to inspire the service desk community.
This report explores:
- Common self-service mistakes and pitfalls
- Tips for succeeding with self-service for new and existing projects
- How to enhance your self-service with automation and integration
- SDI Insight data and analysis pertinent to self-service strategies
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Where Are We Still Going Wrong With Self-Service? - Insight Report Download
"Being a member of SDI has provided us the tools to improve our service, raise our profile, demonstrate our value and connect the IT Service Desk to work closer to the rest of IT and the University. The difference this has made for our customers has been improved response times, communications, customer engagement and, ultimately, improved customer satisfaction!"