Our Continual Service Improvement Journeys event took place on 24th July 2019 at Crowne Plaza Birmingham NEC. The event was hosted by Jamie Bell, Service Desk Specialist at SDI.

Speakers included:
  • Jim Gunnee, Service Management Lead, National Trust
  • Stuart Brookes from S.L.Brookes Ltd
  • Richard Josey, Lead ITSM Solutions Architect, AFJ Solutions
  • Robert Howe, Service Management Specialist, ESM Solutions
  • Emma Faller, Principal IT Operations Consultant, Acrinax 

You can view the speaker presentation slides below:







Thank you all for participating in our interactive workshops!


A big thank you to our event sponsors!



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