Would you like to present your own session in front of a room full of IT service and support professionals?  


We invite you to speak at #SDI19 – the only truly dedicated conference for the service desk industry. Taking place over three days from 25-27 March 2019, our annual conference brings together a record number of IT service professionals from over twenty countries and from every industry imaginable!

A typical speaker session lasts for 45 minutes, including a 10 minute Q&A at the end; however your unique session format is more than welcome at #SDI19. Make your speaker presentation as personable and distinctive as you like, leaving delegates remembering you for years to come…

By joining us as a speaker at #SDI19 you will receive a host of free marketing support – including a bio and session summary on the website, dedicated designed social media posts and a blog post on the SDI website.


If you have expert knowledge in any of the following topics we’d love to hear from you:


Problem Management


Chat Bots & AI Powered Service Desk Engagement

DevOps Philosophy

Artificial Intelligence


Diversity in the Workplace

Wellbeing in the Workplace


Customer Satisfaction

Collecting & Analysing Data

Security & GDPR

Entrepreneurial skills for SDA

Agile & Lean Thinking

Knowledge Management

Business Strategy & BRM

Incident Management

Self Service/ Self Help

Service Desk Marketing

SIAM – Managing 3rd Parties

ITIL (refresh briefing)

Industry 4.0

Shaping Your Team For The future

The Future of the Service Desk

Changing Perception of the Service Desk

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