Vision and Mission

The Global Best Practice Service Desk Standard

SDI sets the Global Best Practice Standard for Service Desk, which provides clear and measurable benchmarks for service desk operations and professionals. The standards are designed to encourage service desks to embrace and value best practice in order to raise the quality of service delivery.

How can I get involved?

Firstly, get in touch here and tick yes to receive updates from SDI (to keep you and your team informed about the latest industry news and events). Secondly, explore our website and you’ll find everything you need from insight reports, upcoming virtual events, benchmarking and improvement services to training courses.

You can also follow us on Facebook or join SDI’s Linkedin group to network, share and chat with over 25,000 service desk and support professionals around the world.


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