What Does a Happy Service Desk Look Like In 2024?
Posted on Wednesday 3 January 2024.
Transformation In Action – 5 Practice Tips from Industry Thought Leaders
Posted on Thursday 26 May 2022.
Meeting customer expectations has always been challenging, and when COVID-19 forced many employees to remain at home – this became even more demanding and daunting. Why? Well, for many organisations, the IT service desk was rarely physically able to operate remotely pre-pandemic. To continue providing outstanding IT services, most organisations were forced to adapt traditional
Experience Level Agreements – What They Are and What They Are Not!
Posted on Thursday 14 April 2022.
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CX: Delivering Happiness – The Series, Part 3
Posted on Tuesday 12 January 2021.
CX: Delivering Happiness The ‘CX: Delivering Happiness’ Series is all about the shift in the ITSM industry which is beginning to steer the focus away from traditional metrics and towards recognising the significance of the customer experience. It will focus on everything from the ‘why’ and ‘how’ to measure CX, what affect it will have
