Moldea el Futuro de la Vida Laboral en ITSM: ¡Participa hoy en nuestra encuesta!

The world of ITSM is constantly evolving. With new emerging technology trends (such as ChatGPT or DALL·E 2) shaping the future of many industries, it would be an understatement to say businesses will have to face some new challenges but also have some exciting new tools to work with! So, as ever, businesses need to

Proactive service engagement has been at the top of the list of customer service trends for many years. In fact, shifting from a reactive to a proactive customer engagement strategy is one of the ways to stay competitive in today’s digitally native world.  So, why haven’t more customer service teams not fully embraced it yet?  In this

Service Desk Manager Wins £250 For Local Foodbank In Survey Prize Draw Andy Scott, Service Desk Manager at Durham University, was the lucky winner to be drawn from over 130 entrants who completed SDI’s ‘View From The Frontline’ survey during March 2019.  Andy’s prize offered him the opportunity to nominate a charity of his choice