Professional Standards -Update from the experts, Lynne Nash
Posted on Wednesday 22 July 2020.
Professional Standards -Update from the experts, John Noctor
Posted on Wednesday 22 July 2020.
Thoughts on the new Service Desk Analyst (SDA) and Service Desk Manager (SDM) Professional Standards Update, from John Noctor… John Noctor, Service Management & Best Practice Consultant, Trainer, Service Desk Certification Auditor and ITIL Expert Dedicated to driving customer success and delivering exceptional customer experiences, John is a continual improvement evangelist, well known for
