SDI Global Partnership
Blog
About SDI

Menu

SDI Global Partnership
Blog
About SDI

Search

Service Desk
Certification
What is Service Desk Certification?

Global Best Practice Standard

Service Desk Assessment

Pre-Certification Workshop

On-line performance assessment

Become An SDC Partner

Menu

Service Desk Essential Handbook

Certification Success Stories

Certified IT Services & Organizations
Training &
Development
Find a course…

Service Desk Manager

Senior Analyst to Team Leader

Service Desk Analyst

ITIL4®

In-House Training

SDI’s Virtual Classroom

Self-taught eLearning – SDA

Download Service Desk Professional Standards

Menu

Explore Our Training & Development Calendar

Service Desk Professional Standards

Developing A Top Performing Team
Service
Improvement
Service Improvement Support

Ask The Experts

How healthy is your service?

Help with Tool Selection

Meet The Experts

Help with Recruitment

SDI Awards 2023: Celebrating Service Improvement

Menu

Check Your Service & Support Vitals

A Broad View Across Whole IT Landscape

Discover Inspiring Success Stories
Membership &
Community
Become A Member

Our Members

Member Resources

MetricNet Resources for SDI Members

Training & Development

Enter the SDI Awards 2023

Recruiting Via SDI

The SDR Jobs Board

Become An SDI Partner

Menu

What Can Membership Do For You?

Recruitment via SDI

Hear From Our Member Community

The SDR Jobs Board

Login to Your Membership Account

Search Insight Library
Events &
Networking
SDI Conference 2023

IT Service & Support Awards 2023

See Latest Events

Watch On-Demand Webinars

GET FREE EVENT PLACES

Become a Speaker

Exhibit at an SDI Event

Menu
Tools &
Technology
NEW Remote Support Tools Guide

Tools & Technology Hub

UK ITSM Tools & Tech Market Review – Report

Advertise Your Tool

Specialist ITSM Media

Digital Content Partnership for Tool Vendors

What Freshworks think of working with SDI

Menu

Join Our Next ITSM Tools Demo Day

Get Help With Selecting a New Tool For Your Service

Opportunities For Tool Vendors - Reach More ITSM Buyers
Service Desk
Insight
Search Resource Library

Access The Service Desk Standards

Benchmark Your Service Desk

Find Your Perfect Job

Watch the SDI Coffee Break Series

Sponsor SDI Research

Menu

Insight Webinars

SDI on BrightTALK

Industry Reports

Training & Development
Events & Networking
SDI Membership
Service Desk Certification
Blog
Service Improvement
Service Desk Resourcing
Get in touch

Menu

Training & Development
Events & Networking
SDI Membership
Service Desk Certification
Blog
Service Improvement
Service Desk Resourcing
Get in touch

New Development Workshop for Service Desks: Certification & ITIL 4

Posted on Tuesday 7 January 2020.

< Back to listing

Search blog

Recent Posts

What Does a Happy Service Desk Look Like In 2024?
5 Amazing Applications of AI In ITSM Today
How to Protect Intellectual Property in Remote Workplace [2024 Guide]
Byte Size Brilliance: Your Quick Guide of Resources to Elevate Your IT Career
USA Contractors Power Design Inc achieve 4 star Service Desk Certification result

Categories

Blog
Business & Strategy
Case Studies
Consultancy
IT Service & Support Awards
Learning & Development
News
Partners
People
Resourcing & Recruitment
Reviews, Panels & Interviews
SDC
SDI18 Conference For Service Desk Leaders
SDI19 Conference
SDI20
Service Desk Profiles
Service Desk Strategy
Training
Uncategorised

Tags

AI AI technology artificial intelligence automation Awards Awards 19 best customer experience best practice Best Small Service Desk certification chatGPT conference consultancy covid19 customer experience customer satisfaction cx employee experience finalist hybrid working IT Awards ITIL IT Service and Support Awards IT Service and Support Awards 2018 itsm itsw leadership metrics modern workplace MSP naked service desk People sdc SDI18 SDI19 SDI21 SDI awards SDI awards 2022 SDI Conference SDI Conference 2023 service desk service improvement The Conference For Service Desk Leaders The Conference For Service Desk Leaders 2018 training

Archive

Follow our blog

Discover SDI
About SDI
Blog
Become SDI Global Partner
Media & Sponsorship
Get in touch

Discover SDI
About SDI
Blog
Become SDI Global Partner
Media & Sponsorship
Get in touch

Resources
Resource Library
Members Library
Webinars On Demand
Service Desk Jobs Board
Advertise A Job
Download Media Pack
Download The Service Desk Standard
Download the Professional Standards

Resources
Resource Library
Members Library
Webinars On Demand
Service Desk Jobs Board
Advertise A Job
Download Media Pack
Download The Service Desk Standard
Download the Professional Standards

Training
Training & Development Calendar
SDI’s Live Virtual Classroom
In-House Training
Our Trainers
About Peoplecert
Training Terms & Conditions
Complaints & Appeals

Training
Training & Development Calendar
SDI’s Live Virtual Classroom
In-House Training
Our Trainers
About Peoplecert
Training Terms & Conditions
Complaints & Appeals

SDI Events
SDI Annual Conference
The SDI Awards 2022
Attend A Webinar
Speak At SDI Event
Events: Terms & Conditions

SDI Events
SDI Annual Conference
The SDI Awards 2022
Attend A Webinar
Speak At SDI Event
Events: Terms & Conditions

Membership
Become A Member
Free Member Events
Free Member Resources
Meet Our Members
My Membership Account
Logos
Member Terms & Conditions

Membership
Become A Member
Free Member Events
Free Member Resources
Meet Our Members
My Membership Account
Logos
Member Terms & Conditions

Terms & Privacy
Privacy Policy
Cookie Policy
Trademarks

Terms & Privacy
Privacy Policy
Cookie Policy
Trademarks

Facebook-f Linkedin-in Youtube

© Copyright 2023 Service Desk Institute. All rights reserved.

MESSAGE US

Feel free to get in touch. To ask a question directly please submit your message using the form below.
First Name*
Last Name*
Company
Email*
Message
Can we send you updates and offers to help you be brilliant?*
Can we send you updates and offers to help you be brilliant?
- Yes
- No
Phone
This field is for validation purposes and should be left unchanged.

X