The Metrics Hierarchy in IT Service & Support 

Blog post taken from newswire.com October 30, 2018 The Service Desk Institute has announced its speaker lineup for the 2019 annual conference in Birmingham, UK. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present a keynote address at the conference. For those interested in attending, SDI’s 32nd Annual Conference is

by Jeff Rumburg, Managing Partner at MetricNet Benchmarking is a proven, mature methodology for measuring the efficiency and effectiveness of the Service Desk, and adopting industry best practices. Effective benchmarking enables a service desk to quantify its performance, objectively compare itself to industry averages and best practices, identify performance gaps, and define the steps necessary to