What does the recent ITIL update mean for the service desk?

The Rise of ITIL4 and IT Value Management by David Wright, Chief Value Officer, SDI I love value and I love service. For me they are outcomes of how great teams work together, outcomes of creativity, the desire to challenge conformity and the desire to make life better. Many of us have been watching from

Value Stream Mapping for the Service Desk – An Overview by Scarlett Bayes, Industry Analyst, SDI   Axelos has unveiled its addition of Value Steam Mapping (VSM) to the ITIL update. VSM is actually adopted from Lean methodology, and many people may be unaware of what it is or what it’s purpose it.     So what