Choosing a Remote Support Tool – Frequently Asked Questions
Posted on Tuesday 4 April 2023.
Remote support tools allow businesses to provide remote assistance to customers, clients, and employees from any location. However, with so many tools available in the market, choosing the right one can be challenging. To help you make this decision, we’ll answer some of the frequently asked questions about remote support tools in this article. So, let’s
Questions to Ask Before (and After) Implementing an IT Self-Service Portal
Posted on Wednesday 13 July 2022.
If we look at the relationship between customer support teams and their end-users, the end-user experience relies on how a support team works, right? When today’s end-users try to solve an issue, they usually want two things… First, they want their questions answered. Secondly, they don’t want to wait on the convenience of the support
Why Do Micro-Experiences Matter to the IT and Support World in the Age of the Digital Business?
Posted on Wednesday 27 April 2022.
There’s a lot of talk about ‘customer experience’ these days, especially in the IT and support world. But do we know what truly makes for a good experience? Is it about the solution, speed, design, convenience or simply a human touch? What Are Micro-Experiences? You have probably had a few micro-experiences this week, from hearing