On Tuesday 22 March 2022, IT service professionals from around the world joined us live and in person for the prestigious SDI Awards presentation ceremony and gala dinner. Our first in-person event since the start of the pandemic, there were high levels of excitement as we finally got to reunite with friends old and new!
It was a thrilling end to the awards process as everyone came together to recognise and celebrate the outstanding achievements of the brilliant teams and people working in the IT service and support industry.
We’re immensely proud of the fantastic winners. We’d also like to say a huge congratulations to the brilliant finalists and to everyone who entered this year for making the awards such an incredible annual event!
And the winners are…
Best Service Desk 2022
Small to Medium Enterprise
Read Runshaw College’s Case Study
Best Service Desk 2022
Large Enterprise
Best Service Desk CX 2022
Service Desk Analyst of the Year 2022
Daniel Neu, Unisys
Service Desk Team Leader of the Year 2022
Fouzia Asghar, Serco
Best Service Improvement Project 2022
Best Service Transformation Project 2022
(Accepted by Freshworks on behalf of Wipro)
Read Wipro’s case study
Best Managed Service Provider 2022
(Small Enterprise)
Best Managed Service Provider 2022
(Medium-Large Enterprise)
(Accepted by Duncan Watkins on behalf of Wipro)
Read Wipro’s Case Study
Best Service Resilience 2022
Industry Recognition Award 2022
Read CGI’s article on commitment to service excellence
Congratulations to all our winners and finalists – we had a brilliant time celebrating with you all and being reminded just how fantastic this community is!
With thanks to our 2022 Awards partner:
