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Service Desk
Certification
What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
NEW: SDI & MetricNet Benchmarking Service
Become An SDC Partner
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What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
NEW: SDI & MetricNet Benchmarking Service
Become An SDC Partner
Service Desk Essential Handbook
Certification Success Stories
Certified IT Services & Organizations
Training &
Development
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Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
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Find a course…
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
Recruitment Via SDI
Service Desk Professional Standards
Developing A Top Performing Team
Service
Improvement
Service Improvement Support
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How healthy is your service?
Help with Tool Selection
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Help with Recruitment
SDI Awards 2023: Celebrating Service Improvement
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Service Improvement Support
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How healthy is your service?
Help with Tool Selection
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SDI Awards 2023: Celebrating Service Improvement
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View Types of SDI Support Services
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SDI Conference 2023
IT Service & Support Awards 2023
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*UNITY21* ESM Conference On-Demand
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SDI Conference 2023
IT Service & Support Awards 2023
See Latest Events
*UNITY21* ESM Conference On-Demand
Watch On-Demand Webinars
GET FREE EVENT PLACES
Become a Speaker
Exhibit at an SDI Event
Tools &
Technology
Specialist ITSM Media
Digital Content Partnership for Tool Vendors
Tools & Technology Hub
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
What Freshworks think of working with SDI
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Specialist ITSM Media
Digital Content Partnership for Tool Vendors
Tools & Technology Hub
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
What Freshworks think of working with SDI
Join Our Next ITSM Tools Demo Day
Get Help With Selecting a New Tool For Your Service
Opportunities For Tool Vendors - Reach More ITSM Buyers
Service Desk
Insight
Search Resource Library
Access The Service Desk Standards
Benchmark Your Service Desk
Find Your Perfect Job
Watch the SDI Coffee Break Series
Sponsor SDI Research
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Search Resource Library
Access The Service Desk Standards
Benchmark Your Service Desk
Find Your Perfect Job
Watch the SDI Coffee Break Series
Sponsor SDI Research
Insight Webinars
SDI on BrightTALK
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Service Improvement
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About SDI
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Blog
Service Desk Certification
Global Best Practice Standard
Training & Development
Service Desk Professional Standards
Why study with SDI
Service Improvement
How can we help?
SDI Membership
Events & Networking
Become a Speaker
Service Desk Resourcing
Become A Media Partner
SDM – Virtual – August – 2023
SDM – Virtual – August – 2023
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