The Pre- Certification Workshop is designed to help organisations prepare for Service Desk Certification. It is usually delivered on-site over one full day and covers areas such as:
• Understanding the Global Best Practice Standard for Service Desk
• Understanding the Best Practice Standard’s nine concepts, criteria and maturity model
• Expectation and context setting
• Preparing for your Certification journey
• Getting the most value from the Assessment experience
• Who to involve and why
• Timings and logistics
