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Service Desk
Certification
What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
Become An SDC Partner
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What is Service Desk Certification?
Global Best Practice Standard
Service Desk Assessment
Pre-Certification Workshop
On-line performance assessment
Become An SDC Partner
Service Desk Essential Handbook
Certification Success Stories
Certified IT Services & Organizations
Training &
Development
Find a course…
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
Menu
Find a course…
Service Desk Manager
Senior Analyst to Team Leader
Service Desk Analyst
ITIL4®
In-House Training
SDI’s Virtual Classroom
Self-taught eLearning – SDA
Download Service Desk Professional Standards
Explore Our Training & Development Calendar
Service Desk Professional Standards
Developing A Top Performing Team
Service
Improvement
Service Improvement Support
Ask The Experts
How healthy is your service?
Help with Tool Selection
Meet The Experts
Help with Recruitment
SDI Awards 2023: Celebrating Service Improvement
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Service Improvement Support
Ask The Experts
How healthy is your service?
Help with Tool Selection
Meet The Experts
Help with Recruitment
SDI Awards 2023: Celebrating Service Improvement
Check Your Service & Support Vitals
A Broad View Across Whole IT Landscape
Discover Inspiring Success Stories
Membership &
Community
Become A Member
Our Members
Member Resources
MetricNet Resources for SDI Members
Training & Development
Enter the SDI Awards 2023
Recruiting Via SDI
The SDR Jobs Board
Become An SDI Partner
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Become A Member
Our Members
Member Resources
MetricNet Resources for SDI Members
Training & Development
Enter the SDI Awards 2023
Recruiting Via SDI
The SDR Jobs Board
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What Can Membership Do For You?
Recruitment via SDI
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The SDR Jobs Board
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Networking
SDI Conference 2023
IT Service & Support Awards 2023
See Latest Events
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Exhibit at an SDI Event
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SDI Conference 2023
IT Service & Support Awards 2023
See Latest Events
Watch On-Demand Webinars
GET FREE EVENT PLACES
Become a Speaker
Exhibit at an SDI Event
Tools &
Technology
NEW Remote Support Tools Guide
Tools & Technology Hub
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
Specialist ITSM Media
Digital Content Partnership for Tool Vendors
What Freshworks think of working with SDI
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NEW Remote Support Tools Guide
Tools & Technology Hub
UK ITSM Tools & Tech Market Review – Report
Advertise Your Tool
Specialist ITSM Media
Digital Content Partnership for Tool Vendors
What Freshworks think of working with SDI
Join Our Next ITSM Tools Demo Day
Get Help With Selecting a New Tool For Your Service
Opportunities For Tool Vendors - Reach More ITSM Buyers
Service Desk
Insight
Search Resource Library
Access The Service Desk Standards
Benchmark Your Service Desk
Find Your Perfect Job
Watch the SDI Coffee Break Series
Sponsor SDI Research
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Search Resource Library
Access The Service Desk Standards
Benchmark Your Service Desk
Find Your Perfect Job
Watch the SDI Coffee Break Series
Sponsor SDI Research
Insight Webinars
SDI on BrightTALK
Industry Reports
Training & Development
Events & Networking
SDI Membership
Service Desk Certification
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Service Improvement
Service Desk Resourcing
Get in touch
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Training & Development
Events & Networking
SDI Membership
Service Desk Certification
Blog
Service Improvement
Service Desk Resourcing
Get in touch
IT Service Week 2019
#ITSW19
Thoughtful Thursday: CX Strategy
Below you’ll find a collection of resources designed to help you strategise, implement and continuously improve your service, resulting in a SUPER Customer Experience:
Customer Experience in ITSM
Insight Report
Global Best Practice and the Customer Experience
Blog and Video
Customer-Driven IT Service Desk: Why and How?
Webinar
How are service desks measuring customer satisfaction and perception?
Webinar
#ITSW19
IT Service Week 2019, in partnership with:
MESSAGE US
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