Virtual Event: Service Desk Best Practice, July 2021

SDI regularly audits some of the best service desks in the world against the Global Best Practice Service Desk Standard. This event explored how these concepts are adopted  by high performing service desk teams.You can watch the live session recordings here!
You may also enjoy learning more about how Service Desk Assessment can guide you on the path to service excellence, by reading the ‘Harnessing The Power of The Service Desk Assessment’ blog series written by ITSM experts and authors.

Managing the Customer Experience

Best Practice Case Study

Mike Harrison and Gavin Hall, RPMI
Michaela Zajacove, Freshworks. James Farley and Josh Brown, Simply Business.

The S&SHIS certification journey

Managing Customer Experiences

Robert Stedall, Staffordshire & Shropshire Health Informatics Service
Eileen O’Mahony, General Manger at WM Promus

Concept 8: A tale of 41 metrics

Good practices for Service Desk Tooling

James Moulding, Norfolk & Suffolk NHS Foundation Trust
Akshay Anand, on behalf of Axelos and PeopleCert

Best Practice Panel Discussion- released on-demand 15th July

Join our Service Desk Certification trainers, auditors and best practice experts for an interactive panel discussion- Lynne Nash, Simone Jo Moore and Barclay Rae.

With thanks to our event sponsors:   







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