Key Tips for Recruitment and Retention of a Diverse Team

SITS is celebrating its 25th birthday at ExCeL London this May The countdown for SITS – The Service Desk & IT Support Show has officially kicked off. Europe’s largest event for IT Service Management (ITSM) and Support Professionals will be taking place at a new venue (ExCeL London) on a new date (1-2 May) for

2018 has been a fantastic year for so many of you! It’s been a year of hard work, challenges, victories and celebration for many of our brilliant ITSM community. Service Desk Certification (SDC) validates the quality of the services provided by an IT support organisation. When a service desk joins the SDC programme they are

Are you a people focused organisation? by Jamie Bell, Service Desk Specialist, SDI   “We are a customer focused organisation”  “Our customers are what make our business great”  “We work with some very exciting and innovative clients”  At some point during a working year, no doubt you’ve heard these types of phrases uttered by a senior

This Christmas, and for Local Charities Day 2018, we gave our brilliant members the chance to help a community and cause close to their hearts, by nominating a charity for us to donate to on their behalf. There are so many local and smaller charities which make a dramatic difference to people’s lives who often don’t get

About NTT DATA NTT DATA is a leading IT services provider and global innovation partner with business operations in over 40 countries. NTT DATA offers a number of IT and system integration services, application development, big data, cloud solutions, digital, enterprise application services, infrastructure services, outsourcing services, technology solutions and consultancy services. The service desk

Leading financial inclusion company Gentera, based in Mexico, Peru and Guatemala, is the first organisation in Latin America to achieve a 3 star Certified Service Desk status. Unique entrepreneur group, Gentera has 28 years experience in offering financial support services to disadvantaged communities with the aim of improving quality of life and promoting development opportunities. Formed in 1990, Gentera’s