Revealing the SDI Awards 2022 Winners!

From time-to-time SDI presents awards to recognise the achievements of people or organisations, who have demonstrated exceptional qualities and exceptional achievements. Over the last 10 years CGI‘s teams have consistently demonstrated the highest level of excellence achievable in SDI’s Service Desk Certification (SDC) programme. SDC is known to be a challenging programme to be part

If you’re a Service Desk Analyst or you’re involved with customer focused communications and solutions in your organisation, you can enhance your skillset further and provide a world class customer experience – based on global methods of best practice.   Working in a service desk & support team can be testing and demanding, especially for

Serco Group Plc’s roots date back to 1929. Serco specialise in the delivery of essential public services, with over 50,000 people working in defence, transport, justice, immigration, healthcare and other citizen services across our four regions: UK & Europe, North America, Asia Pacific and Middle East. Tell us about your service We provide IT support

SDI would like to welcome Kim Blackmore to our team as our new interim Business Administrator! To get to know Kim a little better, we asked a few ‘just for fun’ questions, and a few about her work experience in the ITSM industry so far.  We loved Kim’s answers so much we thought we’d share

Advice and tips for managers when recruiting – from SDR   We were once interviewing a very senior IT Service Management Consultant for a prestigious London based company, and this was the final interview. To get to this stage the consultant had to endure a very long and challenging process. After the interview had finished

Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently hold this prestigious 4-star rating worldwide.   What is Service Desk Certification (SDC)? SDI’s Service Desk Certification (SDC) programme is the only industry, standard based accreditation programme designed specifically to