27th February 2023
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Social engineering attacks are on the rise and a major threat to the IT service desk. Is your organisation prepared? Here’s what you need to …
SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure …
The rise of artificial intelligence (AI) has been a hot topic of discussion lately, and for a good reason. AI has dramatically impacted our lives, …
Question: “So I’ve done ITIL® 4 Foundation, why should I take (and why do I need!) SDI’s Service Desk Analyst (SDA) or Service Desk Manager …
In today’s modern workplace, things are often moving at a fast pace. Emails are flying back and forth, meetings are happening left and right, and …
The competition is fierce in the world of awards. There are so many great businesses out there, all vying for recognition and accolades. But winning …
As a hiring manager, how often are you finding the right talent only to be let down? In this article, we are going to look …