Meet the Awards 2022 Finalists: Fujitsu – Schneider Service Desk

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s what Fujitsu told us: Finalist – Best Service Transformation Project 2022 What made you decide to enter the awards?    The SDI awards

In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s what iVendi told us: Finalist, Best (Small-Medium Enterprise) Service Desk 2022   Founded in 2009, iVendi has grown rapidly by working with

by Tessa Troubridge, CEO, Service Desk Institute   As part of recent SDI research, we asked over 400 IT workers including Service Desk Mangers, IT Managers and C-level Execs, what skills they think service desk professionals will need most in the next 2 to 3 years. What do you think they said? Actually, if you

by David Wright, Chief Value & Innovation Officer at Service Desk Institute. Is information knowledge? Albert Einstein’s answer to that question was a resounding no, on the principal that the only source of knowledge is experience. Effectively turning information into knowledge and managing knowledge – its creation, consumption, usage and value – is still a

SDI is excited to announce its new partnership with Generation and the launch of their IT Support training bootcamp! Generation is a global charity that up-skills young people from diverse backgrounds that have faced barriers to employment in IT Support, Cloud and Data Engineering and connects them with socially conscious employers. The 12-week IT Support programme provides learners with the technical and

NHS Forth Valley’s Digital and eHealth teams recently celebrated achieving Service Desk Certification at a proactive 2 star level, thanks to many months of hard work and commitment at a time when the whole NHS was under enormous strain from the COVID-19 pandemic. Kevin Edwards, Digital & eHealth Programme Delivery Manager at NHS Forth Valley