Since 1998 SDI have inspired thousands of service desks and service desk professionals worldwide to be brilliant. Tried and tested by thousands of companies and service desk professionals in over 100 countries, we partner with service desks on their transformation journeys and IT service professionals on their career journeys – we’re here to shape the future of your company’s IT service.
The Global Best Practice Service Desk Standard
SDI sets the globally recognised best practice Service Desk Standard that provides a set of clear and measurable benchmarks for service desk operations and professionals. The Standard is designed to encourage service desks to embrace and value best practice in order to raise the quality of service delivery. Download your copy of the Service Desk Standard here.
How can I get my service desk involved?
Firstly, subscribe to the SDI newsletter which is delivered monthly to keep you and your team informed about the latest industry news, blogs, reports and upcoming events. Secondly, explore our website and you’ll find everything you need from best practice standards to research reports, benchmarking and consultancy services to training courses. Thirdly, get in touch we’d love to have a chat to see how we can work together. It’s all here!