About SDI

Since 1998 SDI have inspired thousands of service desks and service desk professionals worldwide to be brilliant. Tried and tested by thousands of companies and service desk professionals in over 100 countries, we partner with service desks on their transformation journeys and IT service professionals on their career journeys – we’re here to shape the future of your company’s IT service.


The Global Best Practice Service Desk Standard

SDI sets the globally recognised best practice Service Desk Standard that provides a set of clear and measurable benchmarks for service desk operations and professionals. The Standard is designed to encourage service desks to embrace and value best practice in order to raise the quality of service delivery. Download your copy of the Service Desk Standard here.


How can I get my service desk involved?

Firstly, subscribe to the SDI newsletter which is delivered monthly to keep you and your team informed about the latest industry news, blogs, reports and upcoming events. Secondly, explore our website and you’ll find everything you need from best practice standards to research reports, benchmarking and consultancy services to training courses. Thirdly, get in touch we’d love to have a chat to see how we can work together. It’s all here!



Our Mission

The SDI mission is to inspire service desks to be brilliant. We do this by supporting service desks to:


Raise the quality of service delivery by valuing best practice


Create an inspiring and engaging customer experience


Empower their teams to be inspired,take action and be better

SDI Service Desk Institute Shine About SDI

Demonstrate and deliver exceptional business value

Find out more

SDI Partners

Founded in 1987 The Service Desk Institute (SDI) has dedicated the last 30 years to guiding and inspiring service desks and the ITSM community. With passion towards providing the best practice and sharing our knowledge within that, SDI acts as a well respected, trusted and independent advisor to the service desk industry. This reputation benefits SDI's partners who work with us around the world immensely.

There are two levels of partnership with SDI. Firstly there is the media partnership where your brand can gain access to a broad choice of tailored promotional and media packages which will help share your message with the SDI community globally and locally. We can guide you by sharing our expertise and advice, helping you to reach your brand objectives through the generation of profile and awareness, targeted sales leads, content sharing and face-to-face networking. The SDI community is active, vibrant and engaged which ensures you gain a healthy return on your investment. Secondly there is the global partnership. Become a global partner in your region and you can benefit from delivering to your local clients SDI's world renowned products and services including service desk certification audits, consultancy, training and qualification courses and events. SDI head office will support you to set up your local SDI operation through training, mentoring, marketing and delivery. We currently have active partners in Latin America and Denmark. Would you like to offer SDI products and services in your country or region?

Find Out More

Button One Test
Button Two

Some of the Partners SDI are already working with...

Click on the company logo to read their case study and find out how they have benefitted with SDI.

Latest from our blog

Exploring ChatGPT: Stats and Insights You Can’t-Miss

The day has come – we’ve decided to jump into the ChatGPT bandwagon! After all, ChatGPT is one of the most “advanced” AI tools...

Read More
How to Empower Customer Service with GigCX

Customer experience and satisfaction are critical to the success of any business. With up to 12 positive experiences needed to make up for a...

Read More
Catch Up With 2022 SDI Award Winners: Fouzia – Serco

It’s been a while since the winners of the SDI Awards 2022 were announced, and it’s time to catch up with the successful award...

Read More
close slider
  • Feel free to get in touch. To ask a question directly please submit your message using the form below.
  • Can we send you updates and offers to help you be brilliant?
  • This field is for validation purposes and should be left unchanged.